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creative solutions for busybodies

support

welcome to our support page. you can submit a template support ticket or read our important policies & FAQS.

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We humbly ask that you read these terms and policies very carefully before purchasing any of our Products or Services. By purchasing our Products or Services, you agree and fully comply with our terms and conditions.


template terms & conditions

You will need a Squarespace subscription as well as an Adobe Creative Cloud, Adobe Photoshop, and/or Canva subscription. Each template description outlines the program needed to edit any images, graphics, and/or design included in our templates.

You can use Adobe Photoshop or Canva to edit any included images and graphics. Keep in mind that Canva has its limitations therefore you may not be able to produce the exact results as you would if you were to edit the design in Adobe Photoshop. You may also require a “Canva for Work” subscription. You may need an Adobe Creative Cloud or Adobe Photoshop license and/or subscription. We strongly recommend editing any included images and graphics with Adobe Photoshop.

Each template purchased may be used for one website only. Each template must have the “Website Crafted by Kvasir Virtual” credit at the bottom.

You may not resell the templates and designs or claim the templates and design as your own.

Sharing the theme or design elements we provide is prohibited.

If you are using one of our templates for a client, you must retain the credit “Website Crafted by Kvasir Virtual” at the bottom. You are prohibited from claiming and promoting our design and templates as your own. You may include your website design credit in addition to our template design credit. Example: website design by you. template design by kvasir virtual.

All fonts used in our templates are built in Squarespace. Should we use a font outside of the fonts Squarespace offers, we will provide a download link.

The logos in our templates are not included and are strictly for demo purposes only. You will need to replace the logo with your business’ logo. We do not provide logo or branding services at this time, but we would be more than happy to connect you with a branding specialist.

Most of our stock photos can be obtained via Unsplash and are copyrighted to their respective owners. Included in each template is a link directing you to a stock photo album with the curated photos. Additionally, some of our templates use premium stock photos. If you want to use these photos, you will need to purchase them separately. A link to purchase and download will be included in your template.

All prices are in USD.


support policy

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template installation policy

Our Template Installation Guide included in each template makes it super easy to launch your dream website. HOWEVER, you may not always have the time. We get it! We'd be happy to help you install your template. The end product will look like the template demo. All you will have to do is add your content, images, and customizations. It doesn't get any easier than that!

Here are some things to note:

  1. We will not add any of your content, images, or copy. We will not migrate your website or add a domain name with this service.

  2. If you do not have a Squarespace account, you will need to create one. We will not create an account for you.

  3. You will need an "Under Construction" page. Steps to do so here.

  4. We will need full access to your website to install the template. Instructions on how to do this are included when you purchase.

We will try our best to get the template installed as quickly as possible. We aim for a turnaround time of 48-72 hours (weekends & holidays not included). If it is going to take longer than this, we will let you know. 

It is important to back-up any content and custom code before we install your template. We will do our best to protect your existing site content, however, Kvasir Virtual is not responsible for any content on your site (including pages, text, or custom code) that gets accidentally deleted or corrupted while we are installing your new template. 

We are not responsible for any Squarespace related errors that occur while working on your site that result in any content loss, corruption, or damage.


template refund policy

Due to the digital nature of our products, any products purchased cannot be returned or exchanged and are therefore ineligible for any refunds. Please make certain to view the template demo and read the template description outlining any requirements and required programs prior to purchasing one of our products.

Read more about our custom web design refund policy here.

 

faqs

 

General

What is your refund policy? +

Due to the digital nature of our products, any products purchased cannot be returned or exchanged and are therefore ineligible for any refunds. Please make certain to view the template demo and read the template description outlining any requirements as well as the required programs prior to purchasing one of our products.

Do you offer discounts? +

We often have ongoing promotions! We also have promos exclusively for our

I'm making a website for a client. Can I use one of your templates? +

Absolutely! The only thing we ask is that you retain our design credit "Template Designed by Kvasir Virtual." Please read our Template Policy for more info.

How often do you release new products? +

At least once a month! Make sure to subscribe to our mailing list to stay up to date with our latest promos, helpful tips, and projects.